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Local Call Rates
The reason we use the 0844 numbers is to use call recording technology so that we can coach and train our people to deliver better service to our customers.
BT’s tariff for dialling 0844 numbers from their Unlimited Weekend Plan Amounts are Pence per minute
Evening & night-time
Exc. VAT 4.255
Exc. VAT 4.255
Exc. VAT 4.255
Inc. VAT 4.894
Inc. VAT 4.894
Inc. VAT 4.894
Caller’s tariffs will vary dependent on their network provider and mobile rates will also change.
For more information please see this document;
Alternative Dispute Resolution
|Please click here to view the Marshall Alternative Dispute Resolution document|
CONTENT: Marshall Motor Group Ltd ("Marshall") provides this site on an "as is" basis and makes no representation or warranty of any kind with respect to this site or its contents and disclaims all such representations and warranties. Additionally, Marshall makes no representation or warranty about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Marshall howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
These terms shall apply to e-business only and in the event of any conflict, Marshall standard terms and conditions shall prevail. DAMAGE ARISING FROM USE: neither Marshall nor its directors, employees or agents will be liable for damages arising out of or in connection with access to, use of, browsing or downloading from this web site, including any viruses that may affect, your computer equipment/software and lead to data loss.
This is a comprehensive limitation applying to all damages of any kind, including, compensatory, direct, indirect or consequential loss, income or profit, loss of or damage to property and third party claims.
Nothing herein shall exclude or restrict liability for death or personal injury resulting from the negligence of Marshall, its directors, employees or agents.
LINKS: The web site may contain links to other web sites. Marshall accepts no responsibility or liability for the content of web sites that are not under our strict control. It is not permitted to create a link to this web site without our prior written consent.
ALTERATIONS: Marshall reserves the right at any time to revise its prices or the details given on this site without notice. All orders for products are subject to availability and Marshall reserves the right to refuse to supply to any individual or company for whatever reason.
CREDIT CARD TRANSACTIONS: Marshall uses a secure server that implements SSL technology to protect your credit card information and assist your shopping experience. However, any loss incurred or sustained by customers who transmit information by means of e-mail or other Internet link shall be borne solely and exclusively by that customer and in no event shall any such loss (in whole or in part) be borne by Marshall.
When using a public computer, you must sign out when you have finished shopping.
If you discover that goods have been ordered using your credit card by someone not authorised to do so, Marshall will refund to you the money it receives by such use provided that: (a) you inform your credit card company and Marshall of the unauthorised purchase as soon as you discover it; and (b) you co-operate with your credit card company, Marshall and, if necessary, the police in relation to the unauthorised use.
COPYRIGHT: All design, text, layout, graphics and the selection or arrangement thereof are the copyright of Marshall. Permission is granted to copy portions of this site for the sole purpose of placing an order with Marshall or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or republication) without the prior written permission of Marshall is strictly prohibited.
TRADE MARKS: All trademarks, get-up, product names and company names or logos cited herein are the property of Marshall or their respective owners. Marshall gives no permission in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.
Marshall Motor Group Ltd trading as Marshallweb.co.uk is committed to ensuring that your privacy is protected furthermore, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information you give us, to prevent unauthorised access. Our procedures mean we may request proof of identity before we are able to disclose sensitive information to you.
This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
1. This allows us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. If you enter a competition or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners. Where appropriate the information may be passed to 3rd parties such as vehicle manufacturers to for such purposes as warranty registrations and the like.
We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such information to third parties. These statistics will not include information that can be used to identify any individual.
We and our group companies may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send e-mail to firstname.lastname@example.org
We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information, please send e-mail to email@example.com
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send e-mail to firstname.lastname@example.org
If, at any time, you wish to have your information removed from our active databases, please send an e-mail to email@example.com
We will take steps to ensure that the information is deleted as soon as reasonably practicable.
You will not be able to create a shopping basket if your browser is set to disallow the creation of cookies. The creation of a cookie on your computer does not give the web site any access to other information such as your e-mail address.
3. How we protect your information - We endeavour to protect the information you provide and there are various security procedures that have been put in place, as set out in this policy.
We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is marshallweb.co.uk. This is done using an Internet Trusted Certification Authority. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
4. Updating your details - If any of the information that you have provided to Marshall Motor Group Ltd changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to or by sending a letter to:
Customer Services Marshall Motor Group Ltd, Airport House, The Airport, Cambridge, CB5 8RY.
If you would like to contact us with any queries or comments please email us.
Terms of Business
1. OUR CONTRACT: These Terms and Conditions govern the supply of products sold by Marshall Motor Group Ltd (and subsidiary companies) t/a marshallweb.co.uk whose Registered Office is Airport House The Airport Cambridge CB5 8RY ("we" and "us") to the customer ("you") via the marshallweb web site. Together with any completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the products constitutes a legally binding contract between us on these terms and conditions. We reserve the right to amend or change these terms at any time; changes will be applied instantly to this web site, allowing you to be aware of them before ordering.
2. PRICE AND PAYMENT
2.1 The price payable for the products you order is as set out on our web site at the time you place your order plus any charges for delivery, carriage and insurance. Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering. We always try to make sure that the prices on marshallweb.co.uk are accurate but errors may occur. If we discover an error in pricing in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.
2.2 UK Orders - All prices shown on marshallweb.co.uk are in UK pounds and include VAT at the prevailing rate.
2.3 Orders from outside UK - To simplify pricing, we charge exactly the same price to all overseas customers. All prices are therefore shown on marshallweb.co.uk in UK pounds and include VAT at the prevailing rate. Outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate.
Please note that any refunds will be made in UK pounds and marshallweb.co.uk cannot be held responsible for any loss due to exchange rate fluctuations.
Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
2.4 Subject to clause 2.5, we must receive payment for the whole of the price of the products you order, and any applicable charges for delivery, carriage and insurance, before your order can be processed for delivery. Payments by cheque will require a minimum of 5 working days for clearance before processing your order for delivery. You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
2.5 If you are an account customer, payment shall be made in full within 30 days of the date of invoice. Time shall be of the essence for payment. We may revoke credit if you fail to make payment when due. If payment is not made when due, interest is payable at the rate of 3% over Barclays Bank Plc current base rate on the amount outstanding from the due date for payment until receipt of the full amount (including any accrued interest) together with legal or other recovery costs which will be charged at the rate of 9.25% of the amount outstanding and unpaid.
2.6 We accept payment using a credit or debit card. When ordering the address given must be the same as the registered address of the credit/debit card that you use. We require a land telephone number (not a mobile) when placing an order so that we can contact you should we have a problem with your order.
We carry out thorough security checks on all orders.
Credit card payments may incur a transaction fee applied at the rate of 2.85% of the total sum paid by credit card with a minimum fee of £4.95.
2.7 We cannot accept a cash payment (or aggregate payments) exceeding £5000.00 in any circumstances.
3. DELIVERY AND TITLE: Unless you tell us you wish to collect the products personally, we will deliver them in accordance with your order. A valid signature and suitable identification will be required on collection and may be required on delivery. Immediately prior to despatch of the products to you, title in the products will (provided full payment has been made in accordance with paragraph 2) pass to you. In the unlikely event that you have not received all the products within 21 days of the date of delivery or, where you have requested a delayed despatch, within 21 days of the requested despatch date, you must notify us immediately. Unpaid products will remain our property until full payment has been made.
4. AVAILABILITY: Whilst we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the products ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for the ordered products as soon as possible and in any case within 30 days. In the case of account customers, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
5. CANCELLATION AND RETURNS – UNWANTED PRODUCTS
5.1 Consumers within the European Union have the right under the European Distance Selling Regulations (DSR) to cancel the purchase within 14 days of the day after receipt of the order.
Where the DSR applies and you wish to cancel your order you may do so by sending written cancellation to us at Marshall Motor Group Ltd Customer Services Department 699 Newmarket Road, Cambridge CB5 8RY or by email at customer.services@Marshallweb.co.uk.
5.2 The written cancellation should reach us within no later than 14 days beginning with the day after the day on which you received the products ("Cancellation Period").
5.3. If the purchase is cancelled within the Cancellation Period, you must within 7 days either return the products to us at Customer Services Department, 699 Newmarket Road, Cambridge CB5 8RY at your expense, or you must make the products available for collection by us, for which we will either make a charge for recovering the products or use a third party to collect them and charge you the cost of doing so.
5.4. If you cancel within the Cancellation Period, you must comply with your duty to retain possession of the products and take reasonable care of them (including ensuring they remain fully and adequately insured) until they have been returned to us.
We will regard any product that has been used and/or removed from original packaging as unreasonable care. Where the product is a vehicle unreasonable care will include excessive use, damage to the body work, interior, mechanical components or any alterations or loss of any part or accessory (excepting reasonable wear and tear).
- Although the Company understands Customers will need to test the vehicle on the road, any mileage more than 100 miles above the reading recorded on the vehicle at delivery will be regarded as excessive use.
- On the return of a vehicle, all vehicle keys, registration documents and other accessories, equipment and items provided with it and which could be reasonably expected to be returned must be returned with the vehicle. Failure to do so will be regarded as unreasonable care.
5.5. Failure to take reasonable care of the products will result in a claim against you for their repair or loss in value or diminution that results.
5.6. After cancellation we will return the sums paid by you with the following deductions:
i a charge for the direct costs of recovering the products;
ii a charge for the cost of repair;
iii a charge for the loss in value or diminution including loss in value due to excess mileage; and
iv a sum paid to third parties pursuant to paragraph 5.3.
5.7. Where you have used the assistance of a finance company to purchase a vehicle and the contract is cancelled pursuant to the DSR your cancellation will be deemed to cancel the agreement between us and the finance company and also to cancel the agreement as between you and the finance company.
Please note that marshallweb.co.uk cannot be held responsible for any continuing finance liability or liability that may arise as between you and the finance company following cancellation.
5.8. You will not be able to cancel the contract in the following circumstances:
5.8.1 The products have been made to your specification or are clearly personalised to your own requirements; or
5.8.2 If you are unable (or refuse) to return the products to us or permit us to collect them within 7 days of receiving notice of your intention to cancel;
5.9. If we have accepted a part exchange vehicle from you and the contract is cancelled pursuant to the DSR, we reserve the right to:
return the part exchange vehicle to you or;
request that you collect the part exchange vehicle from us or;
pay to you a sum of money equal to the amount of the part exchange valuation or allowance and retain the part exchange vehicle.
We may if necessary and in addition to the above recover from you any sums paid to third parties to discharge any finance charge or third party interests on the part exchange vehicle.
6. CANCELLATION AND RETURNS – DEFECTIVE PRODUCTS:
If you have notified us of a problem with the products, we will either make good any shortage or non-delivery; replace or repair any product that is damaged or defective on delivery; or refund to you the amount paid by you for the products in question.
We will not, however, be liable to you for any loss or damage, whether to profit, inconvenience (administrative or other), disappointment or, indirect or consequential loss or damage arising out of any problem in relation to the products and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
We may suspend supply, delivery or stop any products in transit or terminate our contract with or without notice to you if you are in breach of any obligation, you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency or in any other circumstances where we reasonably believe it would be inappropriate to supply you. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply products to you.
8. FORCE MAJEURE
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to products supplied or delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
9. GENERAL: These terms and conditions (including any incorporated by a separate written order form supplied by us) constitute the entire and only agreement between us in relation to your order.
Our acceptance of your order by delivery of the products constitutes a legally binding contract between us on these terms and conditions.
If any part of the terms and conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of the remaining part of the terms and conditions will not be affected.
Where there is a separate or additional written order form supplied by us and there is any inconsistency between these terms and those of the written order; the terms of the written order shall prevail.
This contract shall be governed by and interpreted in accordance with English law.