Welcome to the family!!

This might seem a strange thing to say when someone has just bought a car, but given the heritage of Marshall, looking after customers like one of the family for over 106 years, I am proud to think that our family values were one of the reasons why you chose to purchase your new vehicle from Marshall.

Having upheld the highest standards of integrity and fairness since our humble beginnings in Cambridge more than 106 years ago, 2015 saw the creation of Marshall Motor Holdings PLC, after a listing on the London Stock Exchange.

With our current portfolio of over 70 dealerships, representing 24 manufacturing brands, making us the only motor retailer in the UK with top 5 premium and top 10 volume brands, and with turnover in excess of £1bn per annum, we believe are uniquely placed to continue to deliver to our value of ‘putting our customers above all else’. As a customer of Marshall you can therefore expect us to work tirelessly to exceed your expectations.

Our customer first value is underpinned by six pillars which we always strive to meet;

1. Doing the basics well
2. Meeting our customers’ expectations
3. Ensuring that our customers have a great experience every time they come and see us
4. Seeking feedback from our customers so that we may continually improve our service and act on the feedback
5. Acting in the spirit that Customer Service is core to the success of the business and enhances shareholder value
6. Listening to what our customers want and fulfilling their requirements

This passion to continue to stand for quality, value for money, and integrity, is only equalled by our commitment to attract, retain and develop the best people and empower them to deliver an unbeatable customer experience. 2015 saw us rated by our colleagues as one of the top 30 employers in the country and a ‘Great Place To Work’. Something that we are all immensely proud of.

The company currently sells around 60,000 new and used cars and services/repairs over 450,000 vehicles in its workshops.



THE COLLECTION CHECKLIST

Things to do before you collect your vehicle



Registration & Insurance



How do I register my new car?

In order to register your new car, you'll need to have signed a Certificate of Registration at the dealership at least 48 hours before collection.

Do I need to insure my new car?

Yes. You will need to comprehensively insure your vehicle and provide a cover note or certificate of insurance. However, to give you time to organise your insurance, in most cases you can take advantage of complimentary 7 day insurance cover. Please ask at the dealership for details.

What type of insurance do I need?

It is advised that you check that your insurance policy pays out for the full purchase price (often called ‘new for old’) or outstanding finance amount, if your vehicle were to be a total loss. If this is not the case Marshall Asset Protection can be used to bridge this gap in cover.

How do I organise the transfer of my cherished plate?

If you have a cherished transfer requirement please ensure you have passed these details on to your Sales Executive.



When Purchasing your new Car



I'm purchasing my new car using one of the available funding option. What do I need to bring with me?

Bring along your Driving Licence (this needs to show your current address) and proof of address such as a utility bill, bank statement or pay slip which is less than 90 days old. Ensure yourself or any guarantor has attended the dealership to sign the paperwork for your funding agreement (this is often best completed before you come and collect your new car to help make sure there are no delays)



I'm purchasing my new car outright. What do I need to do?

Ensure that all of the required payments are made, comply with statutory requirements and have been received and cleared prior to your collection time and date. For details of your chosen payment method, see below:

I'm paying by cheque. How long will the payment take to clear?

If you currently intend to pay for your vehicle by cheque, please allow for 6 working days for this payment to clear.

I'm paying by bank transer. How do I obtain the relevant details?

If you wish to pay by a form of bank transfer, please ask your Sales Executive for the required bank account details.

I'm paying by credit card. Are there any additional fees?

If you currently intend to pay a balance of over £1,000 by Credit Card, please note that this will be subject to a fee of 1.5% of the credit card amount.



I have a vehicle to part exhange. What do I need to bring with me?

Please ensure you remember to bring with you the V5C document (often referred to as the log book). Also please bring with you the service book and the MOT certificate, if appropriate. We also require that you remember items such as spare keys, locking wheel nut , spare wheel, toolkit, first aid kit and any codes for in-car entertainment systems (if applicable).