David joined in 1997 as a car valeter when he left university. He became a Sales Executive for Cambridge Seat in September 1997. He moved to Nissan in June 1998 and never looked back!
In just 7 years he established himself as one of the top Sales Executives in the group, top in the Annual Sales League twice, before becoming a Sales Manager and finally Franchise Manager in 2005. David now has a team of 20 people working with him in the Nissan franchise in Cambridge and firmly believes the key to a successful business is encouraging his staff to have the right attitude to customer service and making sure they have the right environment to deliver this.
This is evident in all aspects of the business and involves every member of staff. “Making sure my team is focused on customer satisfaction is vital to the success of our business now and in the future.
We all make sure we have a positive outlook every day and never ever have a “boring day at the office!”. |
With vast experience in the Vehicle Body Repair industry gained over a twenty five year period, Dale joined Marshall in July 2002 as Group Bodyshop Manager.
In the last five years there has seen a significant investment in the Marshall Bodyshop facilities and staff across the Group.
"It is clear that we have an enlightened approach in what has proved to be a constantly changing and specialist sector of the motor industry. Our Bodyshops are a very important part our organisation and the investment enables us to provide the highest standards of technical expertise and quality of service to our customers."
The Marshall values are strongly associated with looking after both our customers and staff. In this respect, our Bodyshops are much the same as the other areas of our business, and will always depend heavily on our values.
Dale believes that this is what makes working at Marshall different to many other businesses, as it clearly promotes a culture that supports our staff and our customers, which in turn drives our business.
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