The New Car Code of Practice sets out the standards that vehicle manufacturers and franchised dealers comply with.

The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer.

As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers.

Here at Rowes we are committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry's Code of Practise for Service & Repair.

The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.

For further information you can visit their website at or call their Consumer Advice Line: 0800 6920825.

FCA and Financial Ombudsman Service (FOS) complaints handling procedures

The FCA and FOS have been reviewing the way complaints are handled and are in the process of making changes to their rules and guidance.

If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at